Your Digital Sidekick

for Everyday Tasks

I’m a skilled professional ready to help you.

Hi, I'm Jevvy Ann!
Your Dedicated Assistant

I have over seven years of professional experience in customer service, retail, education, and account management. Over the years, I have handled international accounts, managed inventory and stock processes, supported clients with their concerns, and built strong working relationships across different industries. These experiences have helped me develop strong communication, organizational, and problem-solving skills, as well as the ability to adapt quickly to new challenges.

Education

Bachelor of Elementary in Education Major in General Education

Salazar Colleges Of Science And Institute Of Technology S.Y Graduated: 2016-2017

Bachelor of Business Administration Major in Financial Management

CAP College Foundation INC.

Work Experience

Stock In-charge and Department Head
(Gaisano Grandmall Cordova)

Managed warehouse inventory, verified receipts, and ensured completeness of purchase orders.
Oversaw stock storage processes including tagging, boxing, labeling, and audits.
Forecasted supply and demand to prevent overstocking and out-of-stock situations.
Maintained accurate inventory records and stock management systems.
Supervised sales personnel, provided performance feedback, and supported departmental operations.
Coordinated with vendors and purchasing teams regarding missing or damaged items.

Teacher
(John M. Hyland of Institute of Learning)

Developed and delivered educational content, including lesson plans, tests, and assignments.
Supervised classrooms to ensure a safe, productive, and engaging learning environment.
Evaluated and documented student performance through progress reports and report cards.
Conducted parent-teacher meetings and communicated student progress effectively.
Organized classroom resources and implemented educational activities and events

Associate-Customer Support
(TechMahindra)

Supported international (US and UK) delivery accounts through inbound customer calls and sales accounts.
Handled package tracking, refunds, investigations, order placement, returns, account deletion, and payment processing.
Addressed customer complaints and provided detailed explanations of products and services.
Documented customer interactions and contributed feedback for service improvement initiatives.
Collaborated with team members to develop strategies to enhance customer experience.

Customer service representative

(24-7 Intouch)

Served as the first point of contact for international streaming service customers.
Assisted customers with device troubleshooting, billing inquiries, payments, and account cancellations.
Answered inbound calls and resolved subscription-related issues efficiently.
Identified customer needs and provided clear explanations to improve service understanding and satisfaction.

Customer Associate Experience III/ Subject Matter Expert
(Conduent)

Handled international hotel accounts, managing reservations and securing bookings using credit/debit card details.
Provided detailed information on hotel facilities, policies, regulations, and cancellation procedures.
Assisted customers in selecting suitable rooms based on preferences, budget, and availability.
Promoted hotel offerings and upsold rooms and services when appropriate.
Delivered high-quality customer support while ensuring accuracy and customer satisfaction

Account Specialist- Stripe
(TDCX)

Managed a portfolio of Stripe customers, serving as the primary point of contact for account support, onboarding, and ongoing relationship management.
Assisted businesses with payment processing setup, product adoption, and optimization of Stripe solutions (Payments, Billing, Connect, Radar, etc.).
Resolved customer inquiries related to transactions, disputes, payouts, API integrations, and account configuration, ensuring timely and accurate solutions.
Collaborated cross-functionally with Engineering, Sales, Risk, and Product teams to troubleshoot complex issues and escalate technical or compliance-related cases.
Analyzed account activity and performance metrics to identify trends, risks, and opportunities to improve customer experience and retention.
Educated customers on best practices for payments, fraud prevention, and compliance to support scalable growth.
Maintained detailed case documentation and ensured adherence to Stripe’s policies, SLAs, and security standards.
Consistently met or exceeded KPIs related to response time, resolution quality, and customer satisfaction.

What can I do for you?

Administrative Support

I can help you with your daily task or administrative work, from managing schedules to organizing documents, I can handle your administrative tasks efficiently. I'm easy to be trained and my attention to detail is superb.

Customer Support

I can assist in addressing customer inquiries, resolving issues, and providing exceptional support. I Have extraordinary patience to handle customer rage ad emotions.

Project Management

Let me help in planning, organizing, and coordinating your projects for successful outcomes.

Database building & Research

Need data analysis or research assistance? I can gather valuable insights to support your business decisions.

Social Media Management

Social Media Management Looking to enhance your online presence? In creating and managing social media strategies that drive engagement and growth for your brand. I can manage your social media channels like Facebook, Instagram, and Linkend. Then, keep you updating on what is happening in your business.

Personal Assistant

Count on me to handle personal tasks, manage appointments, and streamline your day-to-day activities.

Get to know me more:

Note: I apologize that I only have these certificate photos available. I wasn’t aware they would be needed for my portfolio, but I wanted to include what I have to give insight into how I work.

Testimonials

Ready to Elevate Your Productivity
Get in touch with me:

+601128195725

jevvyannt1@gmail.com